The Michelberger Hotel & Restaurant has been welcoming and serving Berliners and their guests since 2009.
Our team creates a wide range of experiences tailored to the needs and wishes of each occasion in a variety of hotel rooms, event spaces, and public areas. In our restaurant, café, and bar, we serve the best regional products sourced from a sustainable network of farmers, hunters, and suppliers we trust, as well as from our own Michelberger Hof, a food forest in the Spreewald/Brandenburg.
The Michelberger family also includes the ORA Restaurant, THEKE Bistro, MXPSM Distillery, PEOPLE Festivals, and beverage manufacturer Fountain of Youth.
Your tasks: As a receptionist (m/f/d) you are the first point of contact for our guests on arrival and the last point of contact on departure:
Check-in / Check-out
Daily shift handover
Working according to a checklist during each shift
Communicating with cooperating departments regarding any special circumstances related to guests’ stays
Processing payments in accordance with accounting standards and in accordance with the details provided in the reservation
Point of contact for requests and feedback
Concierge duties such as restaurant recommendations, etc.
Monitoring all activities in your immediate surroundings
Verifying the availability of all work equipment
Systematic document archiving
Maintaining cleanliness and order in the reception area and back office
Take the initiative in gathering information about:
all events at the hotel, its organizational structure, and interfaces with other departments
the history of the hotel and the guest rooms
Use all internal resources to assist guests
Safety
Safe operation of the fire alarm control panel
Knowledge of emergency procedures and the required documentation.
In exceptional cases, the night shift must also be covered by members of the front-office team.
Our reception works very closely with the reservations department. This results in the following tasks:
Processing reservations in the evenings and on weekends
Checking in guests
Verifying payments
Creating and maintaining guest profiles
Ensuring prompt, proactive, and professional communication when marketing our hotel facilities and their unique features
Proficient use of our in-house hotel computer system in the reception area
Your profile
Communicative
Professional
Friendly and respectful
Proactive
German (at least B2 level) & fluent English; a third foreign language is a plus
Ability to handle stress and multitask
Quick learner with an affinity for computer systems
Knowledge and skills in using the Visionline system
Experience working at the front desk or in the reservations department of a hotel is required
Working with us means?
2 shift system: morning day shift and evening shift
Being part of a family business
Free meal per day
Free drinks and coconut water
Vacations above the standard rate
Seniority bonus
Very good public transport connections
Unlimited employment contract
Employee discounts at the hotel and ORA restaurant
Free yoga and meditation class
Free concerts in the hotel
About us
The Michelberger Hotel & Restaurant is a metropolitan oasis of recreation, togetherness and pleasure in the heart of Berlin. Founded and directed by Nadine and Tom Michelberger. The Michelberger includes a regenerative farm in the Spreewald, the ORA restaurant, the Theke Imbiss, the MXPSM spirits manufactory, the PEOPLE Festival and the Fountain of Youth coconut water.
Since 15 years, the Michelberger is a vibrant human centered place serving and hosting people, a social space for the multitude of work and leisure travel occasions. Grown out of Berlin's cultural landscape, the Michelberger is constantly evolving with the people and stories that this hotel life writes.
"Our hotel thrives on small steps, on everyday collaborative creation and on maximum independence. Instead of complaining about the state of the world, politics, our neighbors or large corporations, we start where we can make a difference. In this place, with the people who work with us and who visit us. This is how we shape the present and create a desirable future for ourselves. - By hosting, by enabling experiences, by serving people! " - Nadine and Tom Michelberger
